Ethics and whistleblowing channel.
Grupo Medina has an internal channel through which employees or third parties related to the company can confidentially report misconduct.
It is an important tool to reduce risks and build trust, as it helps detect irregularities such as:
- Crimes or breaches of a legal obligation
- Breaches regarding product protection, quality and food safety
- Bribery, corruption or fraud
- Breaches of appropriate professional standards or of the Code of Ethics and Good Governance
- Intimidation, harassment or any other abuse, including abuse of authority
- Environmental damage or endangering anyone’s health and safety
- Any attempt to conceal any of the above
Employees can also write to compliance@ecmedina.com
01
Our commitment
Grupo Medina expects the highest standards of integrity and honesty within its organisation and encourages all employees, customers, partners and suppliers to report any perceived or known irregularity in the workplace, in line with the Code of Ethics and Good Governance.
Reports are made through a confidential form. Grupo Medina’s policy is to protect those who raise concerns from retaliation. The form provides a safe and reliable mechanism and ensures matters are handled quickly, effectively and confidentially.
02
Confidentiality
Grupo Medina undertakes to treat all reports and any related information with strict confidentiality. People are expected to identify themselves when reporting, to facilitate investigation and resolution.
The identity of the whistleblower and of any third party mentioned will be protected. The person reported will never learn the identity of the whistleblower, although they may be informed of the facts once investigations have been completed or if the matter results in legal action.
Anonymous reports will not normally be handled. However, Grupo Medina may decide to do so taking into account the seriousness of the issues raised, the credibility of the allegations and the likelihood of corroborating them.
03
Procedure and deadlines
The form is received directly by the Compliance Officer, who will acknowledge receipt within seven days.
The Compliance Officer, together with the Internal Audit Department, are the impartial bodies responsible for receiving, investigating and following up reports, communicating with the whistleblower and, if necessary, requesting further information.
Well-founded and relevant reports will be investigated and answered within three months of the acknowledgement of receipt.
04
Legal framework
Directive (EU) 2019/1937 of 23 October 2019, Spanish Law 2/2023 of 20 February and Article 24 of Organic Law 3/2018 on Personal Data Protection guarantee confidentiality and protection against retaliation for people who report breaches relating to bribery, corruption, conflicts of interest and, in general, any breach of the law and of the company’s Code of Ethics and Good Governance.